Books

Roy Lilley has sold over 100,000 books on health service and management topics. He is the creator of the best-selling Tool-Kit series. Here are some of the current best sellers

Managing the Message

Foreword by David Brindle of the Guardian newspaper and co-authored with Geoffrey Bowden.

"The must have book for NHS communicators"

This is a completely revised version of the top selling Risk Management Tool-Kit.
This book addresses all the current issues including the new GMS contract and the rapid rise in litigation.

A must for managers, nurses, doctors and all staff working in primary care, including health visitors and administrators.

Written in an engaging style with tips, hazard warnings and think boxes and tables

Another in the best selling Tool Kit series this is my personal favourite!
'The A-Z of Management'

I try to cover key issues for today’s managers to think about and
act upon. I have taken the 26 letters of the alphabet and matched
them to practical ideas for managers facing the challenges of change
and the pressures of expectations.

Each word I have chosen encapsulates and describes a management
style or achievement, or perhaps habits or routines, that have
impressed me. They are words that describe the extra
˜thing’ that made a manager stand out, sparkle,
and seem different from the rest.

NEW!

This book deals with best practice in the safe custody and management of medicines in a care home setting in a practical, commonsense way.

Also includes unique access to on-line accredited learning

Best Seller, in its third edition and published in eighteen countries, world wide!

Difficult people can make life impossible. The workplace is inhabited by a variety of people and it can sometimes be difficult to get on with them.

This essential guide looks at how to cope with colleagues from hell, bully bosses and the lazy ones.

Recognise the seven types of dificult people, how to handle conflict, dealing with difficult customers, handling complaints

Filled with hints, tips and practical ways to deal with the most difficult situations.